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Magic Tours & Holidays Pvt Ltd. is a leading provider of travel related services and offer tour packages and arranges customized Domestic & International tours covering Flights, Transfers, Hotel booking, Car rental arrangements. All our services are carefully designed by a t


What is VISA?

A travel visa is a travel document which conditionally allows a person to enter or leave the region for which it is issued. A visa application in advance of arrival gives the country a chance to consider the applicant's circumstance, such as financial security, reason for applying, and details of previous visits to the country. A visitor may also be required to undergo and pass security and/or health checks upon arrival at the border.

Do I need a visa for travel?

It depends. An Indian citizen will get benefit from many favorable travel arrangements with countries around the world. For several countries, you will need a valid travel visa in order to enter.

Does it cost to have a visa processed?

It depends. An Indian citizen will get benefit from many favorable travel arrangements with countries around the world and the fee may be waived off. In other circumstances, one will have to pay for the visa.

How long will the process take?

This depends on the country you’re visiting. Some visas will be issued the same day; others can take weeks (or even months) to process.

What are the different types of visa?

Transit Visa- for passing through the country to a destination outside that country.
Short Stay or Visitor Visa- for short visits to the host country.
Tourist Visa - for a limited period of leisure travel, no business activities allowed.
Medical Visa- for undertaking diagnostics or a course of treatment in the host country's hospitals.
Business Visa - for engaging in commerce in the country.
Residence Visa – for people obtaining long-term residence in the host country.
Immigrant Visa - for those intending to immigrate to the issuing country.
On Arrival Visa- (also known as Visa On Arrival, VOA), granted at a port of entry.
Electronic Visa - The visa is stored in a computer and is electronically tied to the passport number; no label, sticker or stamp is placed in the passport before travel.

How do I get a travel visa?

By submitting basic documents like:
• Valid passport • Completed visa application • Passport/Visa size photos • Payment of required fees • In some cases, additional identification such as a driver’s license, birth certificate, or bank statement showing that you the necessary funds to complete your journey • Some countries require a copy of your travel ticket


What is Travel Insurance?

Travel insurance is a cover for the risks you might face in your trip, overseas or domestic. Typically, it covers death, personal accident, medical expenses, repatriation, loss/ delay of checked baggage, passport loss and third party liability.

Why do I need travel insurance?

Generally travelers travel for Business or holidays. When on tour you do not want anything to ruin your holiday or business trip, but there are certain possibilities of unexpected occurrence like medical emergence, baggage loss, accident or passport loss can leave you stranded in unknown foreign land. Having Travel Insurance protects you from all such perils

What does a standard travel policy cover?

A standard travel policy covers death, personal accident, medical expenses, repatriation, loss/ delay of checked baggage, passport loss and third party liability.

What is the cost of travel insurance? How is the premium determined?

The cost of travel insurance depends on a number of factors - your age, the duration of your trip, the country you plan to visit and the benefits included in the plan.

What is a TPA?

TPA stands for Third Party Administrator. The most essential service they provide is cashless medical services. They also provide the necessary information to deal with any problem regarding claims.

In case medical treatment is required, is there any need for any pre-approval before hospitalization?

You would need to contact our third party administrator and they would arrange for the cashless claims for the medical treatment.

In case I need more information on Travel Insurance what should I do?

In case you need any assistance you can get in touch with our customer support expert on our office number.


What are currency Notes ?

Currency notes are the physical notes. In India we typically use notes of Rs. 10,20,50,100,500 and 1000 denomination. Similarly, each currency has its own denomination set.

If I am travelling abroad, are currency notes the best way to carry currency?

Magic Holidays has 30 different currencies for your needs and with our expertise we provide notes which are reliable and authentic and which will not land you in trouble when you land abroad.

What is the maximum limit for carrying foreign currency and for foreign currency notes?

Maximum limit for foreign currency per traveler for a leisure trip is USD 10,000 in a year as per Indian regulations but only $3000 can be carried as currency notes as per Indian regulations and the balance has to be carried in the convenient form of Prepaid Forex cards or Foreign Currency Travelers Cheques. All these modes are available at Magic Holidays for your ready purchase.

How do I know that the currency notes that are being given to me are genuine?

Magic Holidays has served India for over 20 years and has an expertise in identifying currency notes and hence when you purchase currency from Magic Holidays, you can rest assured that your currency notes are genuine and will help you enjoy a good trip abroad

What are the various documents that are needed to buy Foreign Currency Notes?

At Magic Holidays, we believe in respecting your needs and hence we provide a seamless service for you to walk-in to any of our branches with your Valid passport, your confirmed tickets or Visa, Basic Travel Quota (BTQ) Form and Residence Permit in case of Foreign Nationals and a LERMS letter (For business travel) and purchase your foreign currency notes.

Why should one carry Foreign Currency Travelers Cheques available at Magic Holidays while travelling abroad?

The Foreign Currency Travelers Cheques are convenient and easy to use while travelling abroad and allows you the convenience of cash as well as purchases (At select establishments) and hence are a great way to carry your foreign currency while travelling.<>/

What are the various foreign Currencies for which Travelers Cheques are available at Magic Holidays?

Magic Holidays makes it convenient for you to carry your money in the following currencies through a Foreign Currency Travelers Cheque: United States Dollars (USD) Great Britain Pounds (GBP) EURO Japanese Yen (JPY) Australian Dollars (AUD) Canadian dollars (CAD), etc

Are the Travelers Cheques globally acceptable?

The Foreign Currency Travelers Cheques are accepted worldwide in over 400,000 locations spread across 200 countries. They can either be encashed or used at Exchange bureaus, Banks, Hotels Shops, Restaurants and other establishments, thereby making your travel smooth and hassle free.

How to use the American Express Foreign Currency Travellers Cheques?

Always follow the procedure below to keep your money safe. 1. Sign: As soon as possible, sign your name in the upper left corner to help protect yourself in case of loss or theft. 2. Record: Write down your serial numbers and keep them with you when you travel, separate from your Travellers Cheques. 3. Protect: Safeguard your Travelers Cheques as you would cash. 4. Use: To pay, sign your Travellers Cheque in the lower left-hand corner in front of the person accepting your Cheques.

What is the security feature on the Foreign Currency Travellers Cheques?

Every Travellers Cheque issued at Magic Holidays is secure and has Signature based Security to ensure your money is secure in your hands. Hence, even if they are lost, they cannot be used unless the signatures on your Travellers Cheque and at the encashment point/merchant establishment match along with that on the Photo ID proof.

What do I do if my Foreign Currency Travellers Cheques are lost or stolen?

In case you lose your Travellers Cheque, you can easily report it by following the simple process outlined by American Express below:
1. Locate serial numbers. Have the serial numbers for your lost or stolen Travellers Cheques on hand when you call the American Express Customer Service.
2. Call an American Express Travellers Cheque Customer Service Centre as soon as possible to report the loss and open a claim. Use the search tool on to the right to find the customer service number for your current location. Service Centres handle claims 24 hours a day, 7 days a week.
3. Plan delivery: During this call, American Express will help determine the best way for you to obtain a refund. Refunds are available at American Express Travel Service Offices and partner locations around the world. * Terms, conditions and restrictions apply. Identification and proof of purchase required.

Can I get a refund against my Foreign Currency Travellers Cheque purchased from Magic Holidays if I do not use them?

Yes. When you return back to India, you can encash any unused Foreign Currency Travellers Cheques issued by us, at any of the Magic Holidays Branches.

What is the validity period of the Foreign Currency Travellers Cheques?

Valid forever! You can save any unused Travellers Cheques for future trips.

How to encash Travellers Cheques?

Magic Holidays also encashes your Travellers Cheques across its network in India. Magic Holidays respects your needs and provides convenient service for your foreign exchange needs.

What is a Prepaid Forex Card?

Magic Holidays's offerings in Prepaid Forex Cards have only one objective to make travelling abroad a truly memorable experience. Prepaid Card is a secure, convenient and easy way to carry money and make payments whenever you travel abroad. Once loaded in India, it can be used to pay for your shopping, food and other expenses with one simple swipe across 31.4 Million merchant establishments globally who accept a MasterCard. You can also use it to get ready cash whenever you want from over 1.9 Million MasterCard ATMs globally.

In which currencies are the Prepaid Forex Cards available?

US Dollar, British Pound Euro, Japanese Yen, Australian Dollars, Canadian Dollars, Swiss Francs, Singapore Dollar, etc

What is the validity of the Prepaid Forex Cards?

The Magic Holidays Borderless Prepaid Card is reloadable and valid for a period of 5 years from the date of issue printed on the card. Within this period you can use this Prepaid Forex Card as many times as you like. On your next trip overseas, you can recharge your Card at a Magic Holidays branch. Simply fill in the reload coupons given to you along with the necessary documents; your Card will be credited with the new amount within hours. This is subject to RBI regulations. (For latest on RBI regulation:

Once I get the Prepaid Forex card, can I use the card in India?

Since this is a Foreign Currency card, usage is limited only to foreign countries excluding India, Nepal and Bhutan as per RBI guidelines.

Can I retain the card and reload it for my next trip?

Magic Holidays allows you the convenience of retaining your card and reloading it before your next trip abroad so that you can use the same card the next time you travel.

If I have money left on my card, how can I encash it once I come back?

The Card can be encashed only after your return to India. Furthermore, the last transaction done on the card should be more than 10 days prior to the date of encashment.

How can I send money abroad?

If you need to send money abroad, all you need to do is simply visit a Magic Holidays branch or request us to contact you and experience the expertise of our well trained advisors make it easy for you to send money abroad with the right documentation and process and even suggesting modes of transfer so that you can send money abroad in a fast, reliable and convenient manner.

My father has fallen ill in London. Can I send money to the hospital directly for his treatment?

Yes. At Magic Holidays, we respect your needs and transfer your money quickly and reliably. All you need to do is visit the Magic Holidays branch, provide necessary documents and once verified, your care and love shall reach the hospital in London quickly and reliably.

I have just got admission in a Foreign college, how can I pay the fees to the college and cater to other requirements before I travel abroad?

With Magic Holidays, sending fees to college is fast and easy. We offer customized solutions to students looking to study abroad which allow all their foreign currency, air tickets and visa needs to be met under one roof itself. So walk in to a Magic Holidays branch and we shall solve all your foreign exchange related needs.

If I am travelling to multiple countries, can I get different solutions from Magic Holidays?

At Magic Holidays, we respect your needs and our advisers will help you get the right solutions from a range of products Currency Notes, Prepaid Forex Cards and Travellers Cheques so that your trip abroad is smooth and hassle free.

My foreign holiday is 45 days away. Can I buy Foreign Exchange now from Magic Holidays?

At Magic Holidays, you can get Foreign Exchange upto 60 days in advance of your personal/business trip. In case, you do not travel during that period, the foreign exchange should be surrendered to Magic Holidays.

Can I pay for my Foreign Currency in Indian Rupee in cash?

Foreign exchange for your personal/business foreign trip can be purchased from Magic Holidays against rupee payment in cash only up to Rs. 50,000/-. However, if the Rupee equivalent exceeds Rs. 50,000/-, the entire payment should be made by way of a crossed cheque/ banker’s cheque/ pay order/ demand draft/ debit card / credit card / prepaid card only. Please note that providing a PAN Card is mandatory for payments above INR 25,000.

How much foreign exchange is available for a business trip through Magic Holidays?

For business trips abroad to countries, (other than to Nepal and Bhutan), you can avail of foreign exchange up to USD 25,000 per visit. Release of foreign exchange exceeding USD 25,000 for business travel abroad (other than to Nepal and Bhutan), irrespective of the period of stay, requires prior permission from the Reserve Bank.

What types of trips are treated as business trips?

Visits in connection with business, deputation by company, attending of an international conference, seminar, specialized training, study tour, apprentice training, etc., are treated as business visits.

I need a Foreign Currency Demand Draft as per my Foreign College requirements. Can Magic Holidays help?

Magic Holidays offers a wide range of solutions in Foreign Exchange including Foreign Currency Demand Drafts for your needs. We can help you get a Foreign Currency Demand Draft in 9 different currencies: US Dollar (USD) Euro Australian Dollar (AUD) Great Britain Pound (GBP) Swiss Francs (CHF) Singapore Dollars (SGD) Japanese Yen Canadian Dollars (CAD) New Zealand Dollar (NZD)

Can Magic Holidays help me with Visa for my foreign studies?

Yes. Along with your Foreign Exchange requirements like University Fees and Living expenses, Magic Holidays can help you with your Visa processing in a reliable and efficient manner.

Can Magic Holidays help me with Visa for my foreign studies?

Yes. Along with your Foreign Exchange requirements like University Fees and Living expenses, Magic Holidays can help you with your Visa processing in a reliable and efficient manner.

How long does it take to send money to my Foreign University through a transfer?

Magic Holidays helps you send your money within 48 hours* to your foreign college or university once all documentation is completed and verified.

Can my parents send me money from India on a regular basis for my living expenses abroad?

Yes! Your parents can regularly send you money from any Magic Holidays branch at the best available rates and we shall ensure it reaches you in a fast, reliable and convenient manner

My son is going abroad for his higher studies. Once he is there, how can I ensure that the money I send for his expenses reaches him the fastest?

You should purchase a Prepaid Forex Card for him from Magic Holidays before he travels and reload it as and when required once he is abroad. This will ensure that your son will have access to his monies in the fastest manner possible. You may also choose to send a Wire Transfer through Magic Holidays for his expenses.

How much Foreign Exchange is available to me for my emigration to a foreign country?

Through Magic Holidays, you can get foreign exchange up to the amount prescribed by the country of emigration or USD 100,000. You can draw foreign exchange up to USD 100,000 on self- declaration basis from any Magic Holidays branch in India This amount is only to meet the incidental expenses in the country of emigration. No amount of foreign exchange can be remitted outside India to become eligible or for earning points or credits for immigration. All such remittances require prior permission of the Reserve Bank. If your requirement exceeds USD 100,000, you can get the same provided you get a prior approval from the Reserve Bank of India.

For my personal needs, can I carry foreign currency when I am migrating abroad?

Yes. You can carry upto USD 10,000 as per RBI regulations. You can choose from Prepaid Forex Cards in 8 different currencies, Travellers Cheques in 6 different currencies or Currency Notes in 30 different currencies for your requirements. Please note that Foreign Currency Notes can be carried only upto a maximum of USD 3,000. The balance needs to be carried in a Prepaid Forex Card or in Foreign Currency Travellers Cheques.

I am told that there is a Fee that is charged by various countries for evaluating documents for migration. Can Magic Holidays help me remit that money?

Yes. Magic Holidays can help you send that money as per requirement via Foreign Currency Demand Drafts in 9 different currencies and Wire Transfer.


What are the payment modes that Magic Holidays has?

Debit cards, credit cards (cards issued by Visa, Master and American Express), Net Banking, etc

What’s the Card Verification Number (CVV) on my credit card?

The CVV is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV code during your transaction to make sure that the card is in your possession.

Where is the Card Verification Number (CVV) located on my credit card?

For Visa/MasterCard: Your CVV is the three digit code after the last four digits of your credit card number on the back of the card within the signature field. For American Express: Your CVV is the four digit number on the front right hand side of the card above the card number.

Under what name will my transaction appear on my credit card statement?

Your purchase will be charged under Magic Holidays (I) Pvt. Ltd.

What is verified by Visa?

Verified by Visa is a product offered by Visa in conjunction with the bank that’s issued your card. VBV uses personal passwords or identity information to help protect Visa card numbers against unauthorized use. VBV is available for most Visa cards from participating financial institutions

How does VBV help me?

VBV provides an extra level of protection for online shopping and helps to prevent unauthorized online use before it can happens.

How do I know whether or not my bank has a VBV facility?

You can ask the help desk or Call Centre of the card issuing bank and confirm whether or not your card offers the VBV facility.

How does VBV work?

VBV protects your existing Visa card with a password that’s been created by you and provides the added assurance that only you can use your Visa card online. For more details on VBV, please visit

What is MasterCard Secure Code?

MasterCard Secure Code is a unique service that uses a private code to help protect your card against unauthorized use when you shop at participating online merchants.

Is the credit card data provided secured?

We do not store any credit card numbers at our end; your details are directly recorded with the respective banks.

What is ‘Net Banking’ option all about?

‘Net Banking’ is a mode of payment that allows you to pay for the services offered at Magic Holidays by direct debit from your bank account.

Can I use this option?

If you have a bank account with which you can make online transactions, then yes, you can definitely use the ‘Net Banking’ option.

If I pay by net banking, how long will it take for my account to be debited?

After a successful transaction, your account will get debited immediately.

I don’t have my net banking password. What should I do?

Just contact your bank’s helpdesk and they will help you with your net banking password.

While I was paying by net banking, my ‘session expired’. What should I do now?

This generally happens when you take too long then the expected time to make payment. You need to go back to Magic Holidays page and make a fresh booking.

I made a successful payment by net banking but the system says that the ‘verification has failed’. Now what?

This happens when your payment transaction does not get verified at your Bank debit gateway. If amount has got deducted from your account, do not panic, your amount would be reversed to your account within 7 working days.

I have paid at Magic Holidays using net Banking facility, why does the Debit in my bank statement says Bill Desk?

We have partnered with Bill Desk and have allowed them to collect your payment on our behalf. You don’t need to worry its Safe.

I cancelled a booking which was made using ‘Net Banking’ option. How will I get my money back and when?

The account that you used for payment will get credited with the refund amount within 15 working days

For which bank’s do you provide the net banking option?

Allahabad bank, Andra Bank, Axis Bank, Bank of Bahrain and Kuwait, Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Catholic Syrian Bank, Central Bank of India, City Union Bank, Corporation Bank, Deutsche Bank, Development Credit Bank, Dhanlakshmi Bank, Federal Bank, IDBI Bank, Indian Bank, Indian Overseas Bank, Indus land Bank, ING Vysya Bank, Jammu and Kashmir Bank, Karnataka Bank Ltd, Karur Vysya Bank, Kotak Bank, Laxmi Vilas Bank, Oriental Bank of Commerce, Punjab and Sind Bank, Punjab National Bank, Shamrao Vitthal Co-operative Bank, South Indian Bank, State Bank of Bikaner and Jaipur, State Bank of Hyderabad, State Bank of India, State Bank of Mysore, State bank of Patiala, State Bank of Travancore, Syndicate Bank, Tamilnad and Merchantile Bank Ltd, UCO Bank, Union Bank of India, United Bank of India, Vijaya Bank, Yes Bank Ltd, ICICI Bank.

What is Cash on Delivery (COD)?

Cash on Delivery is an alternate payment mode to our existing payment options of Credit Card, Debit Card and Net Banking.

How does COD work?

Once you select your product, on payment page you need to select the payment option of “Cash on Delivery”. Upon selecting this option we will hold your booking on the backend and once you handover the payment to our branch we will confirm your booking and email it to you within 24 hours. (Above is applicable if customer is making payment in Cash)

For how long are you going to keep my booking on Hold?

We will be holding your booking for 48hrs, if you fail to make the payment, system will release your booking.

On which products is Cash on Delivery available?

Currently the option is available for flights, insurance and holiday bookings. However, we would be introducing this option for other products very soon. However, please note that this option is available on select products which allow us to hold the booking for a 24/ 48 hour period.

How will I get the Refund?

If you have made payment through cheque or cash, we will issue the cheque of refund amount if any, on the same name from whom we got it while confirming payment.

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