What It’s a product which takes care of your Flights, Hotels, Sightseeing, Travel Insurance, Transfers and Visa’s if required into one price. However it’s not necessary every Holiday package includes all above services, it completely depends upon the inclusion and exclusion of the package you are planning to book.

These are tours which have fixed departure dates and Tour escorts.

It is always advisable to book your tour well in advance of your choice to confirm your hotel and Flight reservations.

“Two people in one room"

This means, the rates are for one person in a room which is shared by two.

A half-board meal plan is inclusive of breakfast and one major meal - either lunch or dinner.

A Full-board meal plan is inclusive of all 3 meals i.e. Breakfast, Lunch and Dinner.

Magic Holidays will provide you assistance for filling your visa however to grant you Visa is completely at the discretion of the Embassy.

Net Banking/International Credit Card/Debit Card issued in India

We’ll send you an email confirmation for your holidays booking.

In this case, you just need to call on our office number and we will confirm your package offline if we have received your payment.

Yes, you can amend the package the way you want it wherever possible by calling our office number and by paying additional cost or amendment charge if any.

Yes, we can help you buying Travel Insurance, you just need to call or visit our office and buy it.

Yes, we can help you to buy Foreign Exchange.

No, unfortunately we don’t have this provision to book with multiple credit cards online.

Generally most of the hotels allow guest to book 3 adults in one room by giving an extra bed, however we request you to always reconfirm with our customer support or hotel before booking.

Yes, you need passport with minimum validity of 6 months from the date of travel. Validity of passport may vary depending upon the country you visit. Also we can assist you in getting your Visa’s done. You just need to visit our visa section and fill in the inquiry form and we will take care of the rest.

The type of vehicle provided during travel would be mentioned in the travel details before you book your holidays. Vehicle type purely depends upon the group size and destinations.

Cancellation charges of the holiday package you are selecting would be mentioned in travel details. Also cancellation charges depend when you are cancelling the package and for which country/city you have booked for.

If in case you want to cancel your services on tour, there won’t be any refund credited to your account.

You can write us on support@magicholidays.co.in and we will further investigate on your escalations.

Most hotels allow additional guests to stay in a room by charging extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, you can check directly with your hotel for their extra guest charges and the maximum number of people allowed in the room you’ve booked.

When making your booking, select the number of children traveling with you from the ‘Children’ drop down box. If you select 1 child, our search will give you the price of a double room with child.

Contact our Customer Support Team with your request and we’ll do our best to get you what you ask for. However, your request is ultimately subject to availability when you arrive at the hotel.

Yes, your credit card will be charged immediately for all reservations made through our website.

You will receive an email and sms confirming your services booked with Magic Holidays.

No, you don’t. If you really want to, though, contact us at support@magicholidays.co.in or info@magicholidays.co.in to confirm your reservation.

If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within fifteen minutes, let us know at support@Magicholidays.co.in and we’ll send you your confirmation details.

If you don’t receive an email after making a reservation, it could be that you have mentioned wrong email address or your Internet Service Provider must have blocked the email thinking it was spam. Check your spam folder and add our email address support@Magicholidays.co.in to your address book so that it doesn’t get filtered out next time. In the meantime, contact our office or write us on support@Magicholidays.co.in so we can send you an email confirmation.

Your details should reach hotel within a day’s time. Please note, this does not apply to the bookings made for same day. For more information on this you may contact office or write us on support@Magicholidays.co.in. There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won’t have your name on the reservation until approximately 24 hours before you arrive.

Typically, the hotel check in time is after 2:00 pm (local hotel time) however we request you to please check with your specific hotel for its exact check in time.

Early check in is always subject to availability and the final confirmation rests with the hotel. If you need an early check in, you should contact the hotel directly and place a request.

Your invoice is emailed to you along with the booking confirmation. However, if you have not received your invoice drop us a mail at support@Magicholidays.co.in and we would send you a copy of your invoice

For cancelling hotel reservation you will need to send us an online request for cancellation or call our office.

The cancellation charges depend on the hotel, time of stay (‘season’ time, ‘offseason’ time), and time of cancellation. Charges may differ from Hotel to Hotel for International hotel transactions.

It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation. However, please note, irrespective of what the hotel’s booking policy says, you cannot cancel your booking on the day that you’re supposed to check in.

We will credit the money back to the same account you used while making the booking.

Our support team credits the refund within 10 working days for normal cancellation. However it might reflect in your card statement only on the next billing cycle for certain banks. You can get in touch with us on our office number or you can write us on support@Magicholidays.co.in

You can first check with your bank if any refund has been processed from Magic Holidays, alternately you can call us or write us on support@Magicholidays.co.in

Sorry, we don’t support modification to hotel bookings. You will have to cancel your existing booking and make a new one.

Yes you can book Infant online while booking your domestichotels, however we request you to please get in touch with our customer support team in order to book infants while booking International hotels.

For Indian Nationals: You can show Voters ID, Driving License or Passport. For Foreign Nationals: You can show your Passport.

If you need additional information about any particular Hotel, you can drop us an Email on support@Magicholidays.co.in or you can call on our office number.

All you need to carry is the printout of the confirmation voucher which Magic Holidays has sent.

You can drop us an Email on support@Magicholidays.co.in or you can call on our office number to place your request.

You can drop us an Email on support@Magicholidays.co.in or you can call on our office number to place your request.

Room categories are always mentioned on website, In case if it’s not mentioned, it means Hotel has Air Conditioned rooms only

You get this message when you spend more than expected time on a particular page. To avoid this, we request you to not spend more time on one particular page and proceed with the booking process. If in case your session gets expired, you need to start from fresh. I am getting cheaper rate on Hotels from somewhere else, can you match the same? We have the best available deals in the market and hence there is very low possibility that there could be difference in fares. However if you find anything cheaper than our portal you may send it to us and we will look into the same. While doing this comparison you need to ensure that comparison is done for same date, same hotel, room type and it’s not booked/searched under any promotion.

E ticket (electronic tickets) is a paperless electronic document with all the flight details. You can print the same and carry it along with you at the airport counter to check in for your flight.

Yes, tickets can be booked online by registering on the website. You can register during booking the ticket as well.

No, booking cannot be allowed without registration as a security measure. You will need to at least use E-mail address which automatically registers you. It is advisable that you register. This will enable you to access all of your bookings anytime and make changes if any.

A maximum of 4 seats can be booked at one time. If you need to book for more than 4 travelers you will have to recomplete the booking process for the additional travelers. You can also get in touch with us for the same.

We request you to please clear your browser cache (to know more please refer to your browsers FAQ) and try the search again. If you still don’t get any flight results, it may either be because there are no flights available for that route.

You will receive an email and sms confirming your services booked with Magic Holidays.

You’ll receive your eticket details to the email address you gave us when you made your reservation.

No, you don’t. However If you still want to re-confirm, you can do the same by writing to our Customer Support Team at support@Magicholidays.co.in or by contacting the airline directly.

Yes, customers will have to carry the credit card or a copy of the credit card with the cardholder’s signature for verification purpose.

Yes, but proof /copy of the Credit Card needs to be submitted /shown at the counter for verification. Hence ask the passenger to carry a copy of the credit card with the cardholder’s signature.

You need to show your confirmed eticket at the check in counter. The airline representative will issue your boarding pass at that time.

Yes, customers can book services using International cards issued in India. However, we do not accept credit cards issued outside India currently.

Yes you can. However please specify the temporary address in India in address for communication.

You will have to call the specific airline directly, because they have the final authority in changing the passenger’s details.

Unfortunately, a child cannot be added to an existing reservation. You will need to book a separate ticket for your child with the airline directly.

Please do not panic. Your money is safe. Please call up airline customer care executive who will assist you with your booking.

Senior citizen fares are available in case of railway tickets. There are no special fares for flight tickets.

You will need to get in touch with the airline directly.

We appreciate and value your support, we can also assure that all price in our portal are the best discounted in the market.

For all the Domestic flights the baggage allowance is 20kgs for checked-in baggage and 5 kgs for cabin baggage. These are subject to change any time hence please confirm the same after booking the tickets with the Airline or our office number.

It is not the number of bags that is accounted it is the weight that a passenger can carry. However we recommend you to please check on same with the respective Airline.

Yes, customers can carry their laptops. However carrying any electronic device is subject to approval by Airport authorities.

Yes, from the airline (via mail/sms) we also recommend that you call the airline on the date of travel and re-confirm the timings.

If you miss your flight the applicable cancellation charges will be levied, if you are at the airport you can approach the airline and re-book your ticket by paying the difference in fare.

Yes you can re-book a new flight; however, it is up to the discretion of the airline. The airline on which you were scheduled to travel may transfer you to another airline or pay you full refund in case you wish to cancel your journey.

Yes, we can help you get a preferred seat of your choice, please call our toll free number - give the reference number or Mail to our support team at support@Magicholidays.co.in. We will definitely send the request from our end to airline; however confirmation of the same is subject to availability from the airline.

Yes, it depends from Airline to Airline; to know more on this we request you to please get in touch with the airline directly.

1) Domestic Tickets have to be cancelled at least 4 hrs prior to the departure. 2) International tickets should ideally be cancelled 48 hrs prior to the departure date. The cancellation penalties will vary from airline to airline. Any Last minute cancellation will lead to heavy penalty charges. 3) This depends from Airline to Airline and hence is subject to change without any prior notice.

You will have to send us an email on support@magicholidays.co.in mentioning your Reference number.

Once you cancel the booking, our team will check on same with the Airline and if any refund needs to be processed the same would be credited back to the same account (credit / debit card or internet banking) which was used while making booking.

Refund usually gets credited anytime between 6-7 working days for normal cancellation. If it has been more than 6-7 working days, please cross check with the bank. You can also call our toll free number on 1800 2099 100 to check on your refund status. For partial cancellation we cannot define the time frame as it depends from case to case and Airline to Airline.

If the flight you booked got cancelled, you are entitled to a full refund, in most cases. We request you to cancel your booking online first. Once you have done this, please send an email on support@Magicholidays.co.in along with your Magic Holidays reference ID and if you mention that your flight was cancelled, we will make sure you get a full refund, after verifying the same with the airline.

Cancellation charges depend on the Airline, Sector, Class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation.

We strongly recommend that you let us know immediately after cancelling directly with the airline. Your refund would be processed back within 10 working days if any.

You need to call our support team on our office number and we will get it done for you

As the name suggest, Advance payment option allows you to book your transaction by paying an initial booking amount depending upon your total transaction value. Once booked using the advance payment option, you will have to make the balance payment within next 7 days.

In Full Payment option, you choose to pay the entire amount of transaction at one go using any one of the payment solution available with you.

No. You may choose between making an advance or full payment for your Foreign Exchange currency needs, depending upon your convenience.

The advance amount that you need to pay for blocking the rate for your Foreign Exchange requirement will depend upon the order value. You will get to know the exact amount during the transaction.

Yes. You will have to make the balance payment at the branch during the fulfillment of your booking.