Frequently Ask Question

What does holiday package means?
What It’s a product which takes care of your Flights, Hotels, Sightseeing, Travel Insurance, Transfers and Visa’s if required into one price. However it’s not necessary every Holiday package includes all above services, it completely depends upon the inclusion and exclusion of the package you are planning to book.
What does Group tour mean?
These are tours which have fixed departure dates and Tour escorts.
Holiday Package needs to be booked how many days prior to the departure?
It is always advisable to book your tour well in advance of your choice to confirm your hotel and Flight reservations.
What does twin sharing room means?
“Two people in one room"
What does "Per person on twin sharing basis means?
This means, the rates are for one person in a room which is shared by two.
What does half-board meal plan include?
A half-board meal plan is inclusive of breakfast and one major meal - either lunch or dinner.
What does Full-board meal plan include?
A Full-board meal plan is inclusive of all 3 meals i.e. Breakfast, Lunch and Dinner.
What about my Visa if I am traveling abroad?
Magic Holidays will provide you assistance for filling your visa however to grant you Visa is completely at the discretion of the Embassy.
What are the different modes of payments Magic Holidays accepts?
Net Banking/International Credit Card/Debit Card issued in India
How do I know if my booking was successful?
We’ll send you an email confirmation for your holidays booking.
What if I don’t get a confirmation of my Holiday Package Booking and my account has been charged?
In this case, you just need to call on our office number and we will confirm your package offline if we have received your payment.
Can there be changes done in Holiday Package?
Yes, you can amend the package the way you want it wherever possible by calling our office number and by paying additional cost or amendment charge if any.
Can I book travel insurance with Magic Holidays while buying holiday package?
Yes, we can help you buying Travel Insurance, you just need to call or visit our office and buy it.
I want to buy Foreign Exchange for my International visit, can you help me?
Yes, we can help you to buy Foreign Exchange.
If I am booking holiday package, can I pay using multiple credit cards for one booking?
No, unfortunately we don’t have this provision to book with multiple credit cards online.
Can I book three adults in one room?
Generally most of the hotels allow guest to book 3 adults in one room by giving an extra bed, however we request you to always reconfirm with our customer support or hotel before booking.
Do I require a passport to travel on a International Holiday?
Yes, you need passport with minimum validity of 6 months from the date of travel. Validity of passport may vary depending upon the country you visit. Also we can assist you in getting your Visa’s done. You just need to visit our visa section and fill in the inquiry form and we will take care of the rest.
What kind of vehicle will be provided for the travel?
The type of vehicle provided during travel would be mentioned in the travel details before you book your holidays. Vehicle type purely depends upon the group size and destinations.
What would be the cancellation charges if I cancel my holiday before departure?
Cancellation charges of the holiday package you are selecting would be mentioned in travel details. Also cancellation charges depend when you are cancelling the package and for which country/city you have booked for.
If I am on tour and want to cancel my holiday, how much refund will I get?
If in case you want to cancel your services on tour, there won’t be any refund credited to your account.
If I face any issue on tour, whom should I write to?
You can write us on and we will further investigate on your escalations.
Can we accommodate more than 2 guests in one double room?
Most hotels allow additional guests to stay in a room by charging extra charge as long as the room doesn’t exceed the maximum number of guests allowed per room. If you book a room that cannot accommodate your group, the hotel may cancel your reservation or require that you book additional rooms. If you have doubts, you can check directly with your hotel for their extra guest charges and the maximum number of people allowed in the room you’ve booked.
Do we need to pay separately for children who will be traveling with us?
When making your booking, select the number of children traveling with you from the ‘Children’ drop down box. If you select 1 child, our search will give you the price of a double room with child.
What if I need a specific type of hotel room (non smoking, wheelchair friendly, etc.)?
Contact our Customer Support Team with your request and we’ll do our best to get you what you ask for. However, your request is ultimately subject to availability when you arrive at the hotel.
Will my credit card be charged when I book my reservation?
Yes, your credit card will be charged immediately for all reservations made through our website.
How do I know if my booking was successful?
You will receive an email and sms confirming your services booked with Magic Holidays.
Do I need to confirm my booking?
No, you don’t. If you really want to, though, contact us at or to confirm your reservation.
What if I don’t get a confirmation at the time of booking?
If a confirmation page doesn’t display once you complete your booking, check your email for a confirmation. If you don’t get an email confirmation within fifteen minutes, let us know at and we’ll send you your confirmation details.
I didn’t get an email confirmation. What do I do?
If you don’t receive an email after making a reservation, it could be that you have mentioned wrong email address or your Internet Service Provider must have blocked the email thinking it was spam. Check your spam folder and add our email address to your address book so that it doesn’t get filtered out next time. In the meantime, contact our office or write us on so we can send you an email confirmation.
How long will it take for the hotel to get my booking information?
Your details should reach hotel within a day’s time. Please note, this does not apply to the bookings made for same day. For more information on this you may contact office or write us on There are certain reservations that are booked out of an allotment. These rooms are guaranteed and must be paid for when you check out of the hotel. In some cases the hotel won’t have your name on the reservation until approximately 24 hours before you arrive.
What is my hotels check in time?
Typically, the hotel check in time is after 2:00 pm (local hotel time) however we request you to please check with your specific hotel for its exact check in time.
Can I get early check in?
Early check in is always subject to availability and the final confirmation rests with the hotel. If you need an early check in, you should contact the hotel directly and place a request.
How do I get a receipt or invoice for my hotel booking?
Your invoice is emailed to you along with the booking confirmation. However, if you have not received your invoice drop us a mail at and we would send you a copy of your invoice
Can I cancel my Hotel reservation online?
For cancelling hotel reservation you will need to send us an online request for cancellation or call our office.
What would be the Hotel cancellation charges?
The cancellation charges depend on the hotel, time of stay (‘season’ time, ‘offseason’ time), and time of cancellation. Charges may differ from Hotel to Hotel for International hotel transactions.
If I need to cancel my hotel booking, what’s the latest I can do this by?
It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation. However, please note, irrespective of what the hotel’s booking policy says, you cannot cancel your booking on the day that you’re supposed to check in.
How will I get refund after I cancel my Hotel booking?
We will credit the money back to the same account you used while making the booking.
How long does it take to process this refund?
Our support team credits the refund within 10 working days for normal cancellation. However it might reflect in your card statement only on the next billing cycle for certain banks. You can get in touch with us on our office number or you can write us on
How do I check the status of my refund once I have cancelled my booking?
You can first check with your bank if any refund has been processed from Magic Holidays, alternately you can call us or write us on
Can I modify my Hotel booking?
Sorry, we don’t support modification to hotel bookings. You will have to cancel your existing booking and make a new one.
Can I book infant in online hotel booking?
Yes you can book Infant online while booking your domestichotels, however we request you to please get in touch with our customer support team in order to book infants while booking International hotels.
Which identity proofs are accepted bu hotels?
For Indian Nationals: You can show Voters ID, Driving License or Passport. For Foreign Nationals: You can show your Passport.
How can I get more information about the hotel?
If you need additional information about any particular Hotel, you can drop us an Email on or you can call on our office number.
I have booked with someone else’s Credit card; do I need to carry a copy of the credit card?
All you need to carry is the printout of the confirmation voucher which Magic Holidays has sent.
What if I want to request for Airport transfers or other complimentary items?
You can drop us an Email on or you can call on our office number to place your request.
What if I want to change my meal plan?
You can drop us an Email on or you can call on our office number to place your request.
I want to book air conditioned room only, how will I come to know which room has air condition?
Room categories are always mentioned on website, In case if it’s not mentioned, it means Hotel has Air Conditioned rooms only
Session Expired What’s this?
You get this message when you spend more than expected time on a particular page. To avoid this, we request you to not spend more time on one particular page and proceed with the booking process. If in case your session gets expired, you need to start from fresh. I am getting cheaper rate on Hotels from somewhere else, can you match the same? We have the best available deals in the market and hence there is very low possibility that there could be difference in fares. However if you find anything cheaper than our portal you may send it to us and we will look into the same. While doing this comparison you need to ensure that comparison is done for same date, same hotel, room type and it’s not booked/searched under any promotion.
What is an E Ticket ?
E ticket (electronic tickets) is a paperless electronic document with all the flight details. You can print the same and carry it along with you at the airport counter to check in for your flight.
Can I Book tickets online?
Yes, tickets can be booked online by registering on the website. You can register during booking the ticket as well.
Can I book without registering?
No, booking cannot be allowed without registration as a security measure. You will need to at least use E-mail address which automatically registers you. It is advisable that you register. This will enable you to access all of your bookings anytime and make changes if any.
What is the maximum number of seats I can book?
A maximum of 4 seats can be booked at one time. If you need to book for more than 4 travelers you will have to recomplete the booking process for the additional travelers. You can also get in touch with us for the same.
I’ve been getting NO flight results on the search page?
We request you to please clear your browser cache (to know more please refer to your browsers FAQ) and try the search again. If you still don’t get any flight results, it may either be because there are no flights available for that route.
How do I know my flight was booked?
You will receive an email and sms confirming your services booked with Magic Holidays.
How do I get my eticket details ?
You’ll receive your eticket details to the email address you gave us when you made your reservation.
Once ticket is booked do I need to reconfirm my flight reservations?
No, you don’t. However If you still want to re-confirm, you can do the same by writing to our Customer Support Team at or by contacting the airline directly.
Do I need to carry the credit card which was used for booking?
Yes, customers will have to carry the credit card or a copy of the credit card with the cardholder’s signature for verification purpose.
Can I book a ticket for my family/friend using my credit card?
Yes, but proof /copy of the Credit Card needs to be submitted /shown at the counter for verification. Hence ask the passenger to carry a copy of the credit card with the cardholder’s signature.
How do I get a boarding pass?
You need to show your confirmed eticket at the check in counter. The airline representative will issue your boarding pass at that time.
I am not an Indian national and have an international card can I use it online?
Yes, customers can book services using International cards issued in India. However, we do not accept credit cards issued outside India currently.
I do not have an Indian address; can I still book tickets online?
Yes you can. However please specify the temporary address in India in address for communication.
I have put in the wrong age/ my name is not spelt right.
You will have to call the specific airline directly, because they have the final authority in changing the passenger’s details.
I have booked my tickets but need to add my child’s tickets to my booking. How do I do it?
Unfortunately, a child cannot be added to an existing reservation. You will need to book a separate ticket for your child with the airline directly.
Ticket has not been booked, but my money is deducted, what do I do now?
Please do not panic. Your money is safe. Please call up airline customer care executive who will assist you with your booking.
My parents are old are there any special fares for senior citizen?
Senior citizen fares are available in case of railway tickets. There are no special fares for flight tickets.
Where can I check my PNR status?
You will need to get in touch with the airline directly.
I have been using for a long time can you give me a discount?
We appreciate and value your support, we can also assure that all price in our portal are the best discounted in the market.
What is the baggage allowance limitation?
For all the Domestic flights the baggage allowance is 20kgs for checked-in baggage and 5 kgs for cabin baggage. These are subject to change any time hence please confirm the same after booking the tickets with the Airline or our office number.
How many bags can I carry?
It is not the number of bags that is accounted it is the weight that a passenger can carry. However we recommend you to please check on same with the respective Airline.
Can I carry my Laptop/electronic device?
Yes, customers can carry their laptops. However carrying any electronic device is subject to approval by Airport authorities.
Will I get an update in case of delay or pre- schedule?
Yes, from the airline (via mail/sms) we also recommend that you call the airline on the date of travel and re-confirm the timings.
What will happen if I miss the flight?
If you miss your flight the applicable cancellation charges will be levied, if you are at the airport you can approach the airline and re-book your ticket by paying the difference in fare.
If the flight is delayed can I cancel and rebook another flight, what will be the charges?
Yes you can re-book a new flight; however, it is up to the discretion of the airline. The airline on which you were scheduled to travel may transfer you to another airline or pay you full refund in case you wish to cancel your journey.
I would like to get a seat preference? / Can I get Aisle/ window seat?
Yes, we can help you get a preferred seat of your choice, please call our toll free number - give the reference number or Mail to our support team at We will definitely send the request from our end to airline; however confirmation of the same is subject to availability from the airline.
Do I need to pay an extra charge for getting a seat of my choice?
Yes, it depends from Airline to Airline; to know more on this we request you to please get in touch with the airline directly.
How many days in advance can I cancel my tickets?
1) Domestic Tickets have to be cancelled at least 4 hrs prior to the departure. 2) International tickets should ideally be cancelled 48 hrs prior to the departure date. The cancellation penalties will vary from airline to airline. Any Last minute cancellation will lead to heavy penalty charges. 3) This depends from Airline to Airline and hence is subject to change without any prior notice.
How do I send a refund request?
You will have to send us an email on mentioning your Reference number.
How do I get back my refund amount?
Once you cancel the booking, our team will check on same with the Airline and if any refund needs to be processed the same would be credited back to the same account (credit / debit card or internet banking) which was used while making booking.
How much time will it take to get the refund?
Refund usually gets credited anytime between 6-7 working days for normal cancellation. If it has been more than 6-7 working days, please cross check with the bank. You can also call our toll free number on 1800 2099 100 to check on your refund status. For partial cancellation we cannot define the time frame as it depends from case to case and Airline to Airline.
The flight I booked was cancelled by the airline. How do I get my money back?
If the flight you booked got cancelled, you are entitled to a full refund, in most cases. We request you to cancel your booking online first. Once you have done this, please send an email on along with your Magic Holidays reference ID and if you mention that your flight was cancelled, we will make sure you get a full refund, after verifying the same with the airline.
If I cancel my booking what would be the cancellation charges?
Cancellation charges depend on the Airline, Sector, Class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation.
I booked my flights with Magic Holidays but then cancelled them by directly contacting the airline. How do I claim my refund?
We strongly recommend that you let us know immediately after cancelling directly with the airline. Your refund would be processed back within 10 working days if any.
How can I change the travel date /flight timing after booking my Flights?
You need to call our support team on our office number and we will get it done for you
What is Advance Payment option and what all products can be booked using this product?
As the name suggest, Advance payment option allows you to book your transaction by paying an initial booking amount depending upon your total transaction value. Once booked using the advance payment option, you will have to make the balance payment within next 7 days.
What is Full Payment option?
In Full Payment option, you choose to pay the entire amount of transaction at one go using any one of the payment solution available with you.
Is it mandatory to make an advance payment for buying Foreign Exchange online?
No. You may choose between making an advance or full payment for your Foreign Exchange currency needs, depending upon your convenience.
How much advance amount will I have to pay to block the rate for my Foreign Exchange booking?
The advance amount that you need to pay for blocking the rate for your Foreign Exchange requirement will depend upon the order value. You will get to know the exact amount during the transaction.
Can I make the balance payment online?
Yes. You will have to make the balance payment at the branch during the fulfillment of your booking.


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