What is an E Ticket ?
E ticket (electronic tickets) is a paperless electronic document with all the flight details. You can print the same and carry it along with you at the airport counter to check in for your flight.
Can I Book tickets online?
Yes, tickets can be booked online by registering on the website. You can register during booking the ticket as well.
Can I book without registering?
No, booking cannot be allowed without registration as a security measure. You will need to at least use E-mail address which automatically registers you. It is advisable that you register. This will enable you to access all of your bookings anytime and make changes if any.
What is the maximum number of seats I can book?
A maximum of 4 seats can be booked at one time. If you need to book for more than 4 travelers you will have to recomplete the booking process for the additional travelers. You can also get in touch with us for the same.
I’ve been getting NO flight results on the search page?
We request you to please clear your browser cache (to know more please refer to your browsers FAQ) and try the search again. If you still don’t get any flight results, it may either be because there are no flights available for that route.
How do I know my flight was booked?
You will receive an email and sms confirming your services booked with Magic Holidays.
How do I get my eticket details ?
You’ll receive your eticket details to the email address you gave us when you made your reservation.
Once ticket is booked do I need to reconfirm my flight reservations?
No, you don’t. However If you still want to re-confirm, you can do the same by writing to our Customer Support Team at support@Magicholidays.co.in or by contacting the airline directly.
Do I need to carry the credit card which was used for booking?
Yes, customers will have to carry the credit card or a copy of the credit card with the cardholder’s signature for verification purpose.
Can I book a ticket for my family/friend using my credit card?
Yes, but proof /copy of the Credit Card needs to be submitted /shown at the counter for verification. Hence ask the passenger to carry a copy of the credit card with the cardholder’s signature.
How do I get a boarding pass?
You need to show your confirmed eticket at the check in counter. The airline representative will issue your boarding pass at that time.
I am not an Indian national and have an international card can I use it online?
Yes, customers can book services using International cards issued in India. However, we do not accept credit cards issued outside India currently.
I do not have an Indian address; can I still book tickets online?
Yes you can. However please specify the temporary address in India in address for communication.
I have put in the wrong age/ my name is not spelt right.
You will have to call the specific airline directly, because they have the final authority in changing the passenger’s details.
I have booked my tickets but need to add my child’s tickets to my booking. How do I do it?
Unfortunately, a child cannot be added to an existing reservation. You will need to book a separate ticket for your child with the airline directly.
Ticket has not been booked, but my money is deducted, what do I do now?
Please do not panic. Your money is safe. Please call up airline customer care executive who will assist you with your booking.
My parents are old are there any special fares for senior citizen?
Senior citizen fares are available in case of railway tickets. There are no special fares for flight tickets.
Where can I check my PNR status?
You will need to get in touch with the airline directly.
I have been using www.Magicholidays.co.in for a long time can you give me a discount?
We appreciate and value your support, we can also assure that all price in our portal are the best discounted in the market.
What is the baggage allowance limitation?
For all the Domestic flights the baggage allowance is 20kgs for checked-in baggage and 5 kgs for cabin baggage. These are subject to change any time hence please confirm the same after booking the tickets with the Airline or our office number.
How many bags can I carry?
It is not the number of bags that is accounted it is the weight that a passenger can carry. However we recommend you to please check on same with the respective Airline.
Can I carry my Laptop/electronic device?
Yes, customers can carry their laptops. However carrying any electronic device is subject to approval by Airport authorities.
Will I get an update in case of delay or pre- schedule?
Yes, from the airline (via mail/sms) we also recommend that you call the airline on the date of travel and re-confirm the timings.
What will happen if I miss the flight?
If you miss your flight the applicable cancellation charges will be levied, if you are at the airport you can approach the airline and re-book your ticket by paying the difference in fare.
If the flight is delayed can I cancel and rebook another flight, what will be the charges?
Yes you can re-book a new flight; however, it is up to the discretion of the airline. The airline on which you were scheduled to travel may transfer you to another airline or pay you full refund in case you wish to cancel your journey.
I would like to get a seat preference? / Can I get Aisle/ window seat?
Yes, we can help you get a preferred seat of your choice, please call our toll free number - give the reference number or Mail to our support team at support@Magicholidays.co.in. We will definitely send the request from our end to airline; however confirmation of the same is subject to availability from the airline.
Do I need to pay an extra charge for getting a seat of my choice?
Yes, it depends from Airline to Airline; to know more on this we request you to please get in touch with the airline directly.
How many days in advance can I cancel my tickets?
1) Domestic Tickets have to be cancelled at least 4 hrs prior to the departure.
2) International tickets should ideally be cancelled 48 hrs prior to the departure date. The cancellation penalties will vary from airline to airline. Any Last minute cancellation will lead to heavy penalty charges.
3) This depends from Airline to Airline and hence is subject to change without any prior notice.
How do I send a refund request?
You will have to send us an email on support@magicholidays.co.in mentioning your Reference number.
How do I get back my refund amount?
Once you cancel the booking, our team will check on same with the Airline and if any refund needs to be processed the same would be credited back to the same account (credit / debit card or internet banking) which was used while making booking.
How much time will it take to get the refund?
Refund usually gets credited anytime between 6-7 working days for normal cancellation. If it has been more than 6-7 working days, please cross check with the bank. You can also call our toll free number on 1800 2099 100 to check on your refund status. For partial cancellation we cannot define the time frame as it depends from case to case and Airline to Airline.
The flight I booked was cancelled by the airline. How do I get my money back?
If the flight you booked got cancelled, you are entitled to a full refund, in most cases. We request you to cancel your booking online first. Once you have done this, please send an email on support@Magicholidays.co.in along with your Magic Holidays reference ID and if you mention that your flight was cancelled, we will make sure you get a full refund, after verifying the same with the airline.
If I cancel my booking what would be the cancellation charges?
Cancellation charges depend on the Airline, Sector, Class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation.
I booked my flights with Magic Holidays but then cancelled them by directly contacting the airline. How do I claim my refund?
We strongly recommend that you let us know immediately after cancelling directly with the airline. Your refund would be processed back within 10 working days if any.
How can I change the travel date /flight timing after booking my Flights?
You need to call our support team on our office number and we will get it done for you